Additional Information

Book Home

The following sources are listed by sections in the book.
This reference page will be updated over time.
If you discover a broken link or have a recommendation for new links, please email info@managebright.com.

Introduction

 

Section One

Toyota Production System: Beyond Large-Scale Production
At Amazon: ISBN 0915299143

www.seti-inst.edu This is the SETI Institutes home page.

Cannan annotated version of The Wealth of Nations by Adam Smith online.
http://www.econlib.org/library/Smith/smWNtoc.html
or at Amazon: ISBN 0679783369

Some SNMP links:
www.snmplink.org/
www.snmp.cs.utwente.nl/
www.faqs.org/faqs/snmp-faq/

Section Two

The Mythical Man-Month by Frederick P. Brooks. Still an excellent book on the software (and hardware) development process.
At Amazon: ISBN: 0201835959

Click here for an Excel spreadsheet that is useful when drawing game theory diagrams.
2x2, 3x3, and 5x5 models are provided.

Section Three

Click here for a 8 1/2 x 11 inch poster version of the Simple Model.

www.iso.ch is the home page of the International Organization for Standards.

www.ee.ucl.ac.uk/~dgriffin/papers/book/pdf/ is the main reference site for the TMN model.

www.itil.co.uk is the OCG site's main ITIL page.

http://www.itilcommunity.com/ is an ITIL users' group with some interesting resources.

Section Four

Elementary Queuing Theory by Petr Beckman is an excellent book on queueing theory. Unfortunately it is out of print. It may be found in library collections, especially at universities.

Click here for an Excel spreadsheet that calculated the queueing probabilities of encountering a wait.

Section Five

 

Section Six

 

Section Seven